FREQUENTLY ASKED QUESTIONS
Hardware Egypt website allows its products to be shipped to customers in all governorates within the Arab Republic of Egypt. Whether through it or through one of the shipping companies operating within the borders of the Arab Republic of Egypt
The time taken to deliver the requested product to the customer varies depending on the location specified by the customer
Inside Cairo (2 ) day
Outside Cairo ( 5) day
The customer bears the shipping costs imposed on the product according to the product and the place of receipt, as described in the terms of use and site policy.
You can change the shipping address within just one hour of ordering the product
Of course, you will get the same product shown in the picture, with the same dimensions shown and the same specifications of the product as shown in the product description.
As for the color quotient of the product, you can choose from the available colors of the product if it is possible to have multiple colors for a specific product.
Don’t worry about this
You can view your purchase receipt when you enter your shipping information when paying using one of the available payment methods
You can also view your sales receipt by logging into your account and reviewing your purchase orders
You can return the sold item according to what is stated on the terms and conditions page of the site
It must be in its original condition before a maximum of 14 days have passed, and the customer will bear the shipping and transportation costs.
You can request to return the product by logging into your account and selecting the item you want to return from your purchases list.
You can also contact customer service by one of the methods shown on the site
If the customer refuses to receive the product without a reason related to the requested product, he will bear the shipping costs if transported
Of course this happens as soon as our product is in stock. We do our best to restock “out of stock” items.
However, it must be taken into account that we do not have complete control over the availability of products in the markets, especially imported ones
If you want to get a specific product and you searched for it and did not find it, then contact us via email or one of the methods described on our website and we will do our best to obtain it for you.